KIMBERLEY ACTIVE LTD
(Operating as Kimberley Swim Clinics and Kimberley Fitness)
Protecting your personal details
Last updated: 06/09/2019
Kimberley Active Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998 and the GDPR) and we are committed to giving you a personalised service which meets your needs in a way that also protects your privacy. This policy explains how we might collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with our Terms and Conditions.
So that we can provide you with services and respond to your email enquiries or booking requests, we may ask you to submit information such as your name, your contact details, your child’s details (including date of birth and relevant medical conditions). You are under no obligation to provide such information, however, if you should choose to withhold requested information, we may not be able to contact you or allocate you/your child to a class/clinic. You may change your mind at any time.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998 and the GDPR, for example, information about your or your child’s health.
We might collect Personal Data about you from a number of sources, including the following:
1.1.From you when you agree to take a service or product from us, in which case this might include your contact details, date of birth, how you will pay for the product or service and your payment details.
1.2.From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
2.Using Your Personal Information
2.1.Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1.To help us to identify you and/or your child when you contact us.
2.1.2.To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time.
2.1.3.To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4.To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5.To help to prevent and detect fraud or loss.
2.1.6.To allow us to contact you in any way (including email, telephone, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.7.We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3.We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1.If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2.If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5 We do not sell personal data to anyone.
We have strict security measures to protect Personal Data.
3.1.We work to protect the security of your financial information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2.We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4.It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1.If you communicate with us using the Internet, we may occasionally email you about our services, products and news. We will give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind. All our marketing emails will include an ‘unsubscribe link’ at the bottom.
4.2.Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.1.The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
5.2.We exclude all liability for loss that you may incur when using these third party websites.
6. Deleting Your Account
6.1 You can close your account with us at any time by emailing us at firstname.lastname@example.org. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).
7.4. Kimberley Active Ltd is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which Kimberley Active Ltd holds about you and your right of access can be exercised in accordance with the Act. We reserve the right to ask you to prove that you have authentic rights to access/amend this data prior to making any changes.
7.5.We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com to update your Personal Data.